Incidents reported on status page for Jetstream https://status.getjetstream.app/ https://d1lppblt9t2x15.cloudfront.net/logos/4fc714aec76e80e4d14aed55a8bfe4bd.png https://status.getjetstream.app/ en https://status.getjetstream.app/incident/931260 Mon, 22 Jun 2026 20:21:00 -0000 https://status.getjetstream.app/incident/931260#1168ec0a1f673a31026227d691ca8afd7c59ba73a382480c0aa5c7513d4968e1 This issue is resolved. We recently made a change in how we connect to 3rd party servers during our SSO process, which caused problems with some servers - specifically if their domain resolved to multiple IP addresses. https://status.getjetstream.app/incident/931260 Mon, 22 Jun 2026 18:12:00 -0000 https://status.getjetstream.app/incident/931260#a36289b28533228977880e397c2ce73aeb043bed2116cdba15302e2103ff8e46 There is an issue logging in with SSO for users using Okta with OIDC. We are investigating the issue and will update with a resolution once we have one. https://status.getjetstream.app/incident/931260 Mon, 22 Jun 2026 15:20:00 -0000 https://status.getjetstream.app/incident/931260#64c17c5c00975d822c1e4ec5322d147b1849ccf3a0ebfc3814d174f6a2ca6092 We've deployed a fix for a login issue that may have affected some Desktop and Web Extension users. When you sign in, we reuse your existing authentication token if it's still valid rather than issuing a new one. We had recently rotated the signing key used for these tokens. Our reuse check confirmed the token hadn't expired — but it didn't re-verify the signature against the new key, so we handed back a token that was still signed with the old key. After the login flow redirected back to the app, the app called the server to verify that token, and verification failed. The fix re-verifies a token's signature before reusing it and issues a fresh token whenever the existing one no longer validates, so sign-in now recovers automatically. No action is needed beyond signing in again. We also identified that our error messaging in this area wasn't clear, and we're making improvements there in a future release. https://status.getjetstream.app/incident/931260 Mon, 22 Jun 2026 15:08:00 -0000 https://status.getjetstream.app/incident/931260#235ede91d6301d26549bfb19cefebce83dde1ef656897ed1b13f74f369ad1bf7 We have identified the root cause and are working on deploying a hotfix. The issue and fix are on our server, updating to a later desktop version is not required. https://status.getjetstream.app/incident/931260 Mon, 22 Jun 2026 14:51:00 -0000 https://status.getjetstream.app/incident/931260#9d0815318bf40a8d81f62140870697ea985c2e7d907946f8e8856c40dd77455b Windows desktop users are unable to login and receive the following error message: Unexpected response shape from server (status 401). We are investigating the issue and will update with a resolution as soon as possible. https://status.getjetstream.app/incident/923056 Sat, 13 Jun 2026 17:57:00 -0000 https://status.getjetstream.app/incident/923056#dbfd92073fa3cf259a96af1d7348b68a80c9d240c2c00083a04525e9257eb8fa We have resolved the sign in with Google issue. We have created and used a new client id and client secret, so users will be required to re-consent. We will attempt to revert back to the original client id if possible in case any users had specifically allowed the prior client id. Incident Details: While doing some cleanup on Google Cloud Console, an incorrect project was inadvertently deleted, which in turn marked all the API App Registrations to get marked as deleted. This was discovered shortly after deletion as it broke the Google Drive integration. The deleted project was restored. Overnight, Google re-deleted the restored project and also deleted all of our App Registrations even though we had previously restored them. Even after restoring, the App Registrations were unable to be used as they are likely cached in Google's infrastructure. From what information we could find, it appears that it can take 36+ hours for the restore the propagate through Google's infrastructure. To work around this, we were required to create a new App Registration on a different Google Cloud project. We apologize for any inconvenience this may have caused. https://status.getjetstream.app/incident/923056 Sat, 13 Jun 2026 17:06:00 -0000 https://status.getjetstream.app/incident/923056#16357d408b3522535e12c68b7ed19ddab55fcf48392b6c70d9e5f8e6e76f9818 Logging in with Google and Google Drive integration is currently unavailable. We are working to resolve the issue. https://status.getjetstream.app/incident/871424 Tue, 14 Apr 2026 15:07:00 -0000 https://status.getjetstream.app/incident/871424#a49a4cb6aac9b36a6bf51a3241391e21ea75487096712bfb68afe8fa14b722a2 Logging in with Google and Salesforce is resolved. We updated our CSP policy which was blocking a form post which redirected to a 3rd party (google/salesfore/stripe). https://status.getjetstream.app/incident/871424 Tue, 14 Apr 2026 14:31:00 -0000 https://status.getjetstream.app/incident/871424#184177be9a6ff4de7987e39b13165a81dff5241dcef20a24949a3b0dd03d8113 Logging in to Jetstream with Google and Salesforce is currently not working. We recently updated out CSP policy which caused a regression with these flows and we are actively working on resolving. https://status.getjetstream.app/incident/858586 Sun, 05 Apr 2026 08:00:21 -0000 https://status.getjetstream.app/incident/858586#5b441b0ee03db2e19bac4641b0b7bcbafe43978df996a6cbf0647080d05e661e Our database and persistent disk storage is undergoing maintenance and will be unavailable for a short period of time. We expect the the maintenance to last about 5 minutes. https://status.getjetstream.app/incident/780872 Fri, 05 Dec 2025 08:49:00 -0000 https://status.getjetstream.app/incident/780872#020485bee9c75948c0884b6817d585c5b509d613c6edb84c2be70b28300e712f Our hosting provider had an outage which caused Jetstream to be fully unavailable. https://status.getjetstream.app/incident/753788 Thu, 06 Nov 2025 08:00:54 -0000 https://status.getjetstream.app/incident/753788#fef50fb3191d129fad60ed3a0b8f27e4ab407c8cffb123bb2bfbd53a425e79c5 Jetstream will be unavailable for a few minutes while we undergo routine database maintenance. We anticipate the downtime to be around 5 minutes. https://status.getjetstream.app/incident/740109 Wed, 08 Oct 2025 19:43:00 -0000 https://status.getjetstream.app/incident/740109#edc662751155b01233d1cc4cf5104fff9e8d440d5dff0b5f89b2476bec140b54 We have identified the root cause. We recently made some code updates to improve data parsing of our user profiles, and some users were missing a related record in the database which caused the parsing to fail. We have updated all user records in the database as an immediate fix to unblock users and have a code change in progress as well. https://status.getjetstream.app/incident/740109 Wed, 08 Oct 2025 19:22:00 -0000 https://status.getjetstream.app/incident/740109#ca0a88c0cd03a9a1f0af38944ecdd63b34d7415b9bef68a941a427a47c76cc00 Some users are unable to use Jetstream due to a server error. We are actively investigating and working on a resolution. https://status.getjetstream.app/incident/739303 Tue, 07 Oct 2025 13:45:00 -0000 https://status.getjetstream.app/incident/739303#b99c71cceded46c66f512e987f4d39aa1381f1cc8bfc6a7b96bbe1a69690f3a1 The team is investigating a spike in memory that caused a service outage. The service was restarted which resolved the immediate outage while the team continues to investigate the root cause. https://status.getjetstream.app/incident/617032 Sat, 12 Jul 2025 08:00:41 -0000 https://status.getjetstream.app/incident/617032#7f54dd7e8092e446292890a4f5fe1ce3b89ca83ec737b3580989a20a4e9586cb Jetstream will be unavailable during routing database maintenance. https://status.getjetstream.app/incident/605951 Sat, 21 Jun 2025 08:00:00 -0000 https://status.getjetstream.app/incident/605951#8648f34c3350d656f2acdda015caebe60c98365cbc9913a5b5530faf3adadf51 Jetstream will be unavailable for about 5 minutes during routine database maintenance. https://status.getjetstream.app/incident/513001 Sun, 16 Feb 2025 10:00:30 -0000 https://status.getjetstream.app/incident/513001#dee06322ac0427fc77d582ca65cba719d69ed77bd4a44f8feb84dc0dd894165f Jetstream will be unavailable while we undergo database maintenance. https://status.getjetstream.app/incident/462405 Sat, 16 Nov 2024 19:00:00 -0000 https://status.getjetstream.app/incident/462405#6cd73abb40ebece650c1add5b22798d888b31e6137fd94bd78198c512fff2597 Maintenance completed https://status.getjetstream.app/incident/462405 Sat, 16 Nov 2024 18:00:00 -0000 https://status.getjetstream.app/incident/462405#c97cec1e671dc32f450d2ccfb5761cc0ecf1198e728138231adcf80d6ce3e13a Jetstream will be unavailable while we upgrade our authentication system. All users will be logged out and will be required to log back in once the migration is complete.