Previous incidents

Our hosting provider had an outage which caused Jetstream to be fully unavailable.

We have identified the root cause. We recently made some code updates to improve data parsing of our user profiles, and some users were missing a related record in the database which caused the parsing to fail.

We have updated all user records in the database as an immediate fix to unblock users and have a code change in progress as well.

The team is investigating a spike in memory that caused a service outage. The service was restarted which resolved the immediate outage while the team continues to investigate the root cause.