Previous incidents

We have identified the root cause. We recently made some code updates to improve data parsing of our user profiles, and some users were missing a related record in the database which caused the parsing to fail.

We have updated all user records in the database as an immediate fix to unblock users and have a code change in progress as well.

The team is investigating a spike in memory that caused a service outage. The service was restarted which resolved the immediate outage while the team continues to investigate the root cause.